Serfas® Product Registration

To begin registration please navigate to and click on the corresponding product category drop-down box below. It is important to read all terms and conditions specific to that product category.

Please note, registration is an acknowledgement of having read and understood these terms and conditions for your product. Terms and conditions are varied across categories and details are specific to each corresponding product category.

Serfas® is dedicated to providing the best experience possible for our customers and understanding these terms and conditions will enable us to provide that positive experience for you. Thank you for your time and please enjoy your Serfas® products.

Warranty Registration

Please proceed to registration only once you have read the terms and conditions for your corresponding product category below.

Other Serfas® Contact Info

Dealers
Email: info@serfas.com
Phone: 800.424.0047 or 623.888.5840
Fax: 623.215.0407

Web Inquiries (errors/typos/etc.)
Email: media@serfas.com

Warranty

Warranty Department Hours:

Monday-Friday 7am-4pm (Arizona Time)
Please note Daylight Savings is not observed in the state of Arizona.

For consumer warranty claims please contact our Warranty Department by email or phone:

Email: warranty@serfas.com (or complete provided Warranty form below)
Phone: 623.888.5841

Warranties ship within 3 business days. Please allow adequate time for USPS delivery.

Please address Warranty returns to:

Serfas
Warranty Department
2333 W. Utopia Road
Phoenix, AZ 85027

BAR TAPE

90 Day

Limited Lifetime Warranty (Only BTSIL)

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Warranty Registration

LOCKS

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Warranty Registration

BIKE TRAVEL CASES

30 Days With Receipt

Warranty Registration

PUMPS

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Warranty Registration

CAGES

90 Days With Receipt

Warranty Registration

TIRES

30 Days With Receipt

Warranty Registration

COMPUTERS

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Warranty Registration

TOOLS

90 Days With Receipt

Warranty Registration

GLOVES

90 Days With Receipt

Warranty Registration

SADDLES

90 Day Comfort & Satisfaction Guarantee

Guaranteed Comfort
If within 90 days you are not completely satisfied, please return the saddle along with you receipt to the store of original purchase. Please consult your local bicycle shop technician for any additional installation instructions.

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Limited Lifetime Weatherproof Guarantee

All Serfas Elements saddles come with a lifetime warranty, to the original purchaser, to cover damage from water and/or sun. This warranty does not express or imply that damage due to crashing, misuse or abuse is covered. There will be a $15.00 processing fee. If a claim is made for a model no longer available, Serfas reserves the right to send a replacement of a similar style and size. For customers outside the U.S. please check with local distributor for warranty information.

Warranty Registration

SADDLE BAGS

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Warranty Registration

HELMETS

Two-Year Crash Replacement Program*

  • First Year – Free Crash Replacement Within First Year of Original Purchase With Receipt
  • Second Year – 50% Off Crash Replacement With Receipt

Warranty Registration

*Warranty Registration Required

SHOES

90 Days With Receipt

Warranty Registration

LIGHTS

Limited Lifetime Warranty

Serfas warrants to the original purchaser of our product that the product is free from defects in material and workmanship for the lifetime of the product. This warranty DOES NOT apply to damage due to heat, physical damage resulting from abuse, neglect, improper repair, or improper fit. Alterations or tampering of product VOIDS all warranties. The lifetime warranty DOES NOT cover normal wear and tear or damage from environmental influences (except for Elements saddle line). This warranty is in lieu of all other agreements and warranties, general or specific, express or implied and no representative or person is authorized to assume liability on behalf of Serfas in connection with the sale and use of this product. Serfas reserves the right to request the return of any product submitted for warranty consideration and proof of purchase by the original owner. Freight costs of warrantied items will be charged to the person requesting the claim. Due to technological or style advances, Serfas reserves the right to replace warrantied item with equal or better item based on specs (not price).

Light Batteries Warranty

Serfas batteries are covered by a ONE YEAR WARRANTY from the date of purchase. This covers the battery and the battery internals.

Warranty Registration