Serfas® Product Registration

To begin registration please navigate to and click on the corresponding product category drop-down box below. It is important to read all terms and conditions specific to that product category.

Please note, registration is an acknowledgement of having read and understood these terms and conditions for your product. Terms and conditions are varied across categories and details are specific to each corresponding product category.

Serfas® is dedicated to providing the best experience possible for our customers, understanding these terms and conditions enables us to best provide that positive experience for you. We thank you for your time and wish that you enjoy your Serfas® products!

 

Product Registration

Please proceed to registration once you have read the terms and conditions for your corresponding product category below.

Warranty

Warranty Department Hours:

Monday through Friday 8:00am to 5:00pm (Arizona Time)
Please note Daylight Savings is not observed in the state of Arizona.

For consumer warranty claims please contact our Warranty Department by email or phone:

Email: warranty@serfas.com (or complete provided Warranty form below)
Phone: 623.888.5841

Warranties ship within 3 business days. Please allow adequate time for USPS delivery.

Please address Warranty returns to:

Serfas, Inc.
Warranty Department
2333 W. Utopia Road
Phoenix, AZ 85027

    BAGS

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Warranty Registration

    HELMETS

    2 Year Crash Replacement Program*

    • First Year – free crash replacement within first year of original purchase with receipt
    • Second Year – 50% off crash replacement with receipt

    Purchase must be from authorized Serfas retailers for eligibility.

    *Warranty Registration Is Required

    Warranty Registration

    BAR TAPE

    90 Days With Receipt

    Serfas® Bar Tape is covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence.

    Limited Lifetime Warranty
    (Applies Only to Silicone Bar Tape – SKU: BTSIL-BK, BTSIL-RD, BTSIL-WT)

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Warranty Registration

    LIGHTS

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Light Batteries Warranty – One Year Coverage

    Serfas® batteries are covered by a 1 year warranty from the original date of purchase. This covers the battery and battery internals.

    Warranty Registration

    BIKE TRAVEL CASES

    30 Days With Receipt

    Serfas® Bike Travel Cases are covered by our 30 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    LOCKS

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Serfas® does not offer spare keys. In the event of lost or stolen keys an entirely new lock with key set must be purchased.

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Warranty Registration

    CAGES

    90 Days With Receipt

    Serfas® Bottle Cages are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    PUMPS

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Warranty Registration

    COMPUTERS

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Warranty Registration

    SADDLES

    90 Day Comfort & Satisfaction Guarantee

    Guaranteed Comfort
    We understand finding the perfect saddle can be tough, which is why every Serfas® saddle is backed by our 90 Day Comfort and Satisfaction Guarantee. If within 90 days you are not completely satisfied, please return the saddle in its original condition along with receipt to the store of purchase.

    If saddle installation assistance is needed, please consult with your local bike shop for help with installation or contact Serfas® Warranty Department.

    Limited Lifetime Warranty

    Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

    This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

    This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

    Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

    Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

    Limited Lifetime Weatherproof Guarantee (Elements®)

    The Serfas® Elements saddle line is covered by a Weatherproof Guarantee to the original purchaser. This coverage guarantees protection against damage to the saddle cover caused by exposure to water and sunlight. This warranty does not express or imply that damage caused due to crashing, improper use, abuse, or negligence is covered.

    There will be a $15.00 processing fee. If a claim is made for a model no longer available Serfas® reserves the right to send a replacement of a similar size and style.

    Customers outside of the United States please check with your local distributor for warranty information in your country. (International Distributor List, Click Here)

     

    Warranty Registration

    E-BIKE

    Warranty Policy

    The specific warranty covering your Serfas bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Serfas Retailers.

    Frames and Forks:

    Serfas frames made from steel or aluminum (Dart and Dash e-bikes) are warranted by Serfas Bikes, 2333 W Utopia Rd, Phoenix, AZ 85027 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner.

    Components:

    All other components, frame fixtures and finishes (paint and decals) are warranted against manufacturing defects in materials and/or workmanship for a period of one year from the date of original retail purchase. Forks (other than those made by Serfas – for example, a Rockshox suspension fork) are not covered by this limted warranty, but are separately covered by the stated warranty of their manufacturer. Stripped threads due to user error are not covered by this warranty.

    View Printable PDF

    Warranty Registration

    SHOES

    90 Days With Receipt

    Serfas® Shoes are covered by our 90 Day Warranty which guarantees a product free of defects in materials, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    GLOVES

    90 Days With Receipt

    Serfas® Gloves are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    TIRES

    30 Days With Receipt

    Serfas® Tires are covered by our 30 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence.* Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    *Non-Tubeless Designated Tires Used In Tubeless Setups Will Void Warranty

    Non-tubeless and tubeless tires are designed and manufactured to different functional standards, criteria, and specifications per their intended use. Modern tubeless tire setups represent a great advancement in tire and flat prevention technology and allows significantly lower tire pressures to be run to achieve increased grip and a smoother ride, most notably for MTB riding. Running non-tubeless compatible tires in a tubeless tire setup is an unsafe practice and not recommended by Serfas®. Installing non-tubeless-ready tires in place of proper tubeless-ready tires in a tubeless setup can be dangerous and in doing so will void the warranty on the tire as this constitutes unintended and improper use of the product.

    We urge all consumers to educate and familiarize themselves on the differences between tubed and tubeless tire setups if you are already not familiar with the characteristics of each of these tire systems. It is important to choose and only use components and equipment that correctly meets all compatibility criteria necessary for your tire setup.

    GRIPS

    90 Days With Receipt

    Serfas® Grips are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration

    TOOLS

    90 Days With Receipt

    Serfas® Tools are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

    Warranty Registration