Serfas® Product Registration

To begin registration please navigate to and click on the corresponding product category drop-down box below. It is important to read all terms and conditions specific to that product category.

Please note, registration is an acknowledgement of having read and understood these terms and conditions for your product. Terms and conditions are varied across categories and details are specific to each corresponding product category.

Serfas® is dedicated to providing the best experience possible for our customers, understanding these terms and conditions enables us to best provide that positive experience for you. We thank you for your time and wish that you enjoy your Serfas® products!

 

Product Registration

Please proceed to registration only once you have read the terms and conditions for your corresponding product category below.

Warranty

Warranty Department Hours:

Monday through Friday 7:00am to 4:00pm (Arizona Time)
Please note Daylight Savings is not observed in the state of Arizona.

For consumer warranty claims please contact our Warranty Department by email or phone:

Email: warranty@serfas.com (or complete provided Warranty form below)
Phone: 623.888.5841

Warranties ship within 3 business days. Please allow adequate time for USPS delivery.

Please address Warranty returns to:

Serfas, Inc.
Warranty Department
2333 W. Utopia Road
Phoenix, AZ 85027

BAGS

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Warranty Registration

LIGHTS

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Light Batteries Warranty – One Year Coverage

Serfas® batteries are covered by a 1 year warranty from the original date of purchase. This covers the battery and battery internals.

Warranty Registration

BAR TAPE

90 Days With Receipt

Serfas® Bar Tape is covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence.

Limited Lifetime Warranty
(Applies Only to Silicone Bar Tape – SKU: BTSIL-BK, BTSIL-RD, BTSIL-WT)

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Warranty Registration

LOCKS

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Warranty Registration

BIKE TRAVEL CASES

30 Days With Receipt

Serfas® Bike Travel Cases are covered by our 30 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

PUMPS

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Warranty Registration

CAGES

90 Days With Receipt

Serfas® Bottle Cages are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

SADDLES

90 Day Comfort & Satisfaction Guarantee

Guaranteed Comfort
We understand finding the perfect saddle can be tough, which is why every Serfas® saddle is backed by our 90 Day Comfort and Satisfaction Guarantee. If within 90 days you are not completely satisfied, please return the saddle in its original condition along with receipt to the store of purchase.

If saddle installation assistance is needed, please consult with your local bike shop for help with installation or contact Serfas® Warranty Department.

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Limited Lifetime Weatherproof Guarantee (Elements®)

The Serfas® Elements saddle line is covered by a Weatherproof Guarantee to the original purchaser. This coverage guarantees protection against damage to the saddle cover caused by exposure to water and sunlight. This warranty does not express or imply that damage caused due to crashing, improper use, abuse, or negligence is covered.

There will be a $15.00 processing fee. If a claim is made for a model no longer available Serfas® reserves the right to send a replacement of a similar size and style.

Customers outside of the United States please check with your local distributor for warranty information in your country. (International Distributor List, Click Here)

 

Warranty Registration

COMPUTERS

Limited Lifetime Warranty

Serfas® warrants to the original purchaser that the product is free of defects in material, construction, and/or workmanship for the lifetime of the product.

This warranty does not apply to normal wear and tear, damage due to heat, environmental factors, misuse, or negligence. Alteration to or tampering of product voids all coverage.

This warranty is in lieu of all other agreements, general or specific, express or implied. No representative or person is authorized to assume liability on behalf of Serfas® in connection with the sale and use of this product. Serfas® reserves the right to request the return of any product submitted for warranty consideration and a proof of purchase by the original owner from an authorized Serfas retailer.

Shipping costs of warrantied items will be charged to the person requesting the claim. Due to availability, technological, styling, and/or design advances Serfas® reserves the right to replace warrantied items with a product equal to or better than the original submitted item based on product specifications (not by price).

Submitting a warranty claim to Serfas® is an acknowledgement of having read and understood these terms.

Warranty Registration

SHOES

90 Days With Receipt

Serfas® Shoes are covered by our 90 Day Warranty which guarantees a product free of defects in materials, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

GLOVES

90 Days With Receipt

Serfas® Gloves are covered by our 90 Day Warranty which guarantees a product free of defects in material, construction, and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

TIRES

30 Days With Receipt

Serfas® Tires are covered by our 30 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 30 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

GRIPS

90 Days With Receipt

Serfas® Grips are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

TOOLS

90 Days With Receipt

Serfas® Tools are covered by our 90 Day Warranty which guarantees a product free of defects in material and/or workmanship up to 90 days after purchase. This warranty does not apply to damage due to heat, environmental factors, misuse, or negligence. Purchase must be from authorized Serfas retailers for eligibility.

Warranty Registration

HELMETS

2 Year Crash Replacement Program*

  • First Year – free crash replacement within first year of original purchase with receipt
  • Second Year – 50% off crash replacement with receipt

Purchase must be from authorized Serfas retailers for eligibility.

*Warranty Registration Is Required

Warranty Registration